Helpline: 1800 - 102 - 1912 / 1800 - 120 - 1912 / 1800 - 200 - 1912

Vision, Mission & Values

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Vision

We will be a profitable consumer oriented power utility consistent with global standards meeting the expectations of consumers, employees and other stake holders. We will achieve this vision by:

• Achieving efficiency of operations and further developing core competencies.

• Readjusting the business consistent with the changing environment, technologically and commercially.

• Maintaining a rewarding and stimulating organizational climate with people orientation.

• Reaffirming faith in the organization’s ethics and values developed in course of our long existence.

• Harnessing and developing our professional competence.

• Being responsive to social requirements.

Mission

We will meet consumer’s expectations continuously by providing safe, reliable and economic electricity through optimization of available resources. We will achieve this mission by:

• Accomplishing targeted performance in the key result areas of our business operations.

• Enhancing consumer satisfaction through value addition to service supported by a consumer feedback monitoring system.

• Improving work environment and helping employees for personal development and career satisfaction through an interactive approach.

• Being recognized as an ethical and environmentally responsive organization.

Core Values

Customer Happiness – Bring a smile on the face of your customer

Credibility – Instill trust and confidence with your actions

Humaneness – Be Caring and Respectful to all

Execution Excellence – Put your heart and soul into your actions

Speed – Move ahead of time

Risk Taking – Dare to go beyond